Refund and Returns Policy
Overview
Our return policy lasts 30 days. If more than 30 days have passed since delivery, we can’t offer a full refund or exchange.
To be eligible for a return, your item must be unused, uninstalled, and in the same condition you received it — including all original packaging, cables, mounts, batteries, and accessories that shipped with it.
Several categories are exempt from return:
- Ammunition and other hazardous, flammable, or pressurized items (batteries, gas cylinders, chemical cleaners/solvents)
- Items that have shipped through an FFL transfer and been received by the dealer — these are final sale once transferred
- Custom, special-order, or Cerakoted/engraved items
- Gift cards
To complete your return, we require your order number or proof of purchase. Please don’t send your item back to the manufacturer—returns go through us.
Only partial refunds are granted in certain situations:
- Optics, lights, or lasers with signs of mounting, zeroing, or use
- Any item missing original packaging, lens caps, batteries, or included accessories
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we’ll email you to confirm we’ve got it, then follow up with the approval or rejection of your refund. If approved, your refund is processed to your original payment method within 5–7 business days.
Late Or Missing Refunds
If you haven’t received your refund yet, check your bank account first. Then contact your card issuer — refunds can take time to post officially. If it’s still not showing after that, reach out to your bank, since there’s often a processing delay on their end too. Still nothing? Contact us [email address], and we’ll look into it.
Sale Items
Only regular-priced items are eligible for refund. Clearance and sale items are final sale.
Exchanges
We replace items only if they arrive defective or damaged. For a same-item exchange, email us at [email address] and we’ll walk you through sending your item to: [physical address].
Gifts
If your item was marked as a gift and shipped directly to you, you’ll receive gift credit for the return value once we receive it back. If it wasn’t marked as a gift, or the gift-giver had it shipped to themselves first, the refund goes to the original purchaser.
Shipping Returns
Ship your return to: [physical address].
You’re responsible for your own return shipping costs, which are non-refundable and will be deducted from your refund if applicable. Delivery time on exchanges will vary by location.
For higher-value items — optics and night vision especially — we recommend a trackable, insured shipping method. We can’t guarantee we’ll receive an uninsured return in transit.
Need Help?
Contact us at [email] with any questions about refunds or returns.